Careers

Job Summary:

Contact clients in person and via phone to develop a relationship, sell additional services, and create a communication plan. Implement and evaluate the communication plan developed.

Duties and Responsibilities:

• Conduct appointments with clients
• Make outbound visits/calls to clients
• Sell additional services to clients
• Develop a systematic effective communication plan for employees
• Send follow up correspondence
• Contact and follow through on all matters relating to the client relationship with Health Advocate
• Work with clients to increase employees use of Health Advocate
• Work with Sales Vice President in developing strategy for client

Knowledge, Skills, and Abilities:

• Sales skills
• Excellent communication skills
• Professional telephone sales skills
• Professional appearance
• PC skills with a proficiency in Microsoft Office
• Ability to establish priorities, work independently and proceed with objectives without supervision

Credentials and Experience:

• BA/BS College degree
• Sales experience
• Experience in benefits a plus

Special Requirements:

Ability to travel unconditionally (50%)

Engage2Health (e2H) Healthcare Consultant Company
A Health Advocate Company

Location: Westlake Village, CA

Job Summary:

Health Advocate, Inc., the nation’s leading healthcare advocacy and assistance company, offers a range of personalized services to help employees and their families navigate the complex health and insurance systems and helps employers improve health care outcomes and reduce medical expenditures.

In order to continue to serve the needs of our clients, our data analytics division, e2H, is helping us to strengthen our focus on health services and outcomes research, and population management interventions.

The Associate Consultant will work as part of research orientated team to integrate complex sources of data to provide customized solutions that promote quality and value in healthcare. The Associate Consultant serves as a liaison between clients, vendors, and health informatics specialists in the day-to-day management of projects and deliverables.

Duties and Responsibilities:

• Conducting quantitative and qualitative analyses on a broad array of issues across disciplines, projects and functional areas, including analyses performed on medical billing data
• Conducting research on identified key business issues and presenting to clients and management
• Working with clinical staff to develop quality measures that can be used to assess the performance of clinical care
• Developing and utilizing data collection tools, such as surveys/questionnaires, work sampling, financial modeling, and/or interview questions
• Recommending action steps to clients based on the analytic results
• Preparing reports, synthesizing analytical results, and highlighting implications of findings
• Project managing client deliverables and maintaining project related documentation
• Assisting in the development of project proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned projects
• Managing day-to-day operational aspects of a client’s project and scope
• Interfaces with clients to coordinate deliverables and resolve issues pertaining to the clients’ projects
• Conducts regular, periodic, project management status meetings to inform all stakeholders of project progress, issues, challenges, risks, and project management activities
• Establishes strong, productive working relationships with business and functional group members to align objectives, resources and expectations
• Opportunities for participating in the preparation, publication, and presentation of scientific papers are also available

Knowledge, Skills, and Abilities:

• Superior problem solving and analytic skills
• Excellent communication skills
• Strong writing or scientific writing skills
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work well in cross-functional teams
• Advanced spreadsheet skills strongly preferred

Credentials and Experience:

• Bachelor’s degree require
• Master’s in public health, business, or related field strongly preferred
• Superior academic credentials
• Familiarity with SAS software is a plus

To apply, email resumes and other supporting information to: kwright@healthadvocate.com

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees.  We are looking for the right people with experience who can respond to benefits inquiries and assist members with plan selection decisions. Our Benefit Specialists telephonically provide high quality support to the employees of our clients. Members receive help in understanding their benefit plan offering, and direction in working through a variety of benefit issues. The Benefit Specialist will be required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.

Job Responsibilities:

• Professionally answers incoming calls and respond to member inquiries.
• Provide guidance to members on open enrollment issues, questions and concerns about benefit options.
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
• Educate customers on health benefits options and programs offered by their employer
• Answer customer questions related to Benefit Plans (i.e. medical, dental, life, STD, LTD), consumer-driven health plans, FSAs, provider selection, qualifying life events and the open enrollment process
• Place outbound follow up calls for issues that can not be resolved during the initial call

Preferred Qualifications:

• Bachelor's Degree or other applicable work experience.
• 3 years prior benefits experience preferred
• Strong communication skills and phone etiquette
• Strong ability to explain complex issues to employees/retirees
• Highly effectively listening skills
• Strong problem solving/issue resolution skills
• Excellent customer service and customer resolution skills
• Experience with Microsoft Word and Excel
• Ability to work in a team environment.

Certificates/licenses:

• CEBS, PHR, SPHR or CBP certification a plus.
• Completed health/life licensing coursework and/or attainment of license and completion of continuing education coursework a plus.

Our Claims Specialists are compassionate, dedicated individuals with first-rate listening and problem-solving skills who enjoy the challenge of resolving complex billing and claims issues. When a member contacts Health Advocate about a claims issue, the member establishes a relationship with one of our claims specialists who works with the member through to the resolution of their problem.

Job Description- As a Claims Specialist, you will:

• Research and solve claims and billing issues
• Interface with insurance carriers, physicians, hospitals and other healthcare providers
• Help members with eligibility and benefits coverage questions
• Assist in negotiating fees with healthcare providers on behalf of members

Qualifications

• Must have 3 years medical and/or dental billing/claims experience
• Must have experience working with health plan documents, benefit plans
• Must have excellent customer service skills
• Experience with fee negotiation desirable
• Ability to follow-up with health plans, providers and members to resolve questions and problems
• Knowledge of CPT, ICD-9 and HCPCS coding
• Top-notch verbal and written communication skills
• Proficiency with various software applications (Outlook, Excel, Word) and computer systems
• Familiarity with the web/Internet
• Ability to work flexible weekdays, including some evenings until 9 PM
• Bilingual in Spanish/English a plus

Our Customer Care Associates are compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system. They work as part of a team and demonstrate customer service excellence.

Job Description- As a Customer Care Associate, you will:

• Assist in locating primary care physicians and dentists
• Thoroughly explain benefit plans to members
• Work as a team member to assist nurses in researching providers, eldercare, nursing homes
• Identify resources and options to assist members
• Concisely and accurately enter documentation into system
• Initial intake/triage of incoming calls- responsible for inputting demographic information into the system and getting the member to the right person

Qualifications

• Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for noting this in computer system for follow-up
• Attention to detail required for tracking cases and following-up with members and providers on a timely basis
• Must be organized and have ability to multi-task and handle multiple cases
• Team player – willing to learn, assist and help other team members as required
• Must have excellent customer service skills
• A minimum of one year experience in healthcare
• Bilingual in Spanish/English

Our Customer Care Associates are compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system. They work as part of a team and demonstrate customer service excellence.

Job Description- As a Customer Care Associate, you will:

• Assist in locating primary care physicians and dentists
• Thoroughly explain benefit plans to members
• Work as a team member to assist nurses in researching providers, eldercare, nursing homes
• Identify resources and options to assist members
• Concisely and accurately enter documentation into system
• Initial intake/triage of incoming calls- responsible for inputting demographic information into the system and getting the member to the right person

Qualifications

• Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for noting this in computer system for follow-up
• Attention to detail required for tracking cases and following-up with members and providers on a timely basis
• Must be organized and have ability to multi-task and handle multiple cases
• Team player – willing to learn, assist and help other team members as required
• Must have excellent customer service skills
• A minimum of one year experience in healthcare
• Bilingual in Spanish/English a plus

Position Overview:

The Director of Product Development will be responsible for developing and maintaining the multiple product suites. The Director of Product Development works closely with the Senior Management, IT , Marketing, Sales and Operations to identify new opportunities for new product and/or enhancements to current product offerings, driving the process from concept through design and development to implementation. The Director of Product Development will produce clear product plans, product roadmaps, business requirements, and prioritize customer identified features, and involve stakeholders in the process. The Director of Product Development will be closely involved in the initial customer implementations and develop a plan to incorporate future implementation processes into current process. The Director of Product Development shall deal with changing priorities to meet the needs of the business.

The ideal candidate is a creative thinker, with strong writing, analytic and project management skills. Successful candidates must have a demonstrated ability to communicate effectively with internal and external customers to ensure timely release of products.

Major Activities:

• Successfully release new products and enhancements
• Develop product roadmap and assess new business opportunities
• Provide a clear understanding of competitive product offerings
• Define product requirements and evaluate technical options with a strong User Interface focus
• Work closely with development team and perform acceptance QA for on-time delivery of quality products
• Train internal departments (sales, implementation team, customer support) on new product launches through documentation and demonstration
• Assess ongoing product performance and enhancement opportunities

Required Experience and Characteristics:

• A minimum of five years of experience in a Product or Project Management position
• Demonstrated ability to drive technically sophisticated projects
• Adept at working with cross-functional teams
• Strong verbal and written communication skills and aptitude for distilling complex technical processes for business audiences
• Experience working with clients on product development and implementation
• Experience in B2B market preferred
• Entrepreneurial spirit, start-up experience preferred
• Self-motivated, creative, independent thinker
• Experienced with full Microsoft Office suite to include Visio, Excel, Access, Word, PowerPoint, etc.
• Bachelor’s degree

Reports to: Manager, Applications Development

Position Objective: Provides essential software development leadership to Health Advocate with focus on development to support Health Advocate business units.

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

Health Advocate, the nation’s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

An important factor in this position will be ensuring a productive working relationship with internal personnel for continuous improvement plans both within assigned teams and across other operational units.

Salary and Benefits:

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan as well as opportunities for career growth and development.

Job Scope:

Health Advocate is seeking a highly qualified candidate for the position of Manager, Offshore Development. The ideal candidate will be a bright, clear-thinking problem solver with expertise in Microsoft application technologies and also demonstrates an understanding of relational databases and reporting technologies. Specifically, you will be responsible for the development effort of applications that support our product vision or improve operational efficiencies.

Requirements:

• Manage development resources, testing efforts, and code releases
• Analyze business requirements and transform them into technical design
• Using appropriate tools, design, build, and enhance applications and web-based tools using primarily Microsoft .NET and related technologies
• Provide support for existing and new applications that support the business
• Proactively provide ideas and solutions towards the improvement of business operations

Qualifications:

• 6 years experience designing and developing software in an environment using a full software development lifecycle approach
• At least 2 years in a management or leadership role
• Management of offshore resources a plus
• Expertise in ASP.NET using C#, demonstrating object-oriented, multi-tier architecture and design
• Experience managing code releases and deploying production ready software systems
• Experience in Waterfall and Agile development methodologies
• Strong knowledge of SQL and experience developing data-drive web applications
• Experience with third party controls like Telerik preferred
• Strong analytic and problem solving skills and passion for application development
• Excellent communications and project management skills
• College degree preferred
• Ability to interact effectively with peers, business users and all levels of management
• Ability to work with minimal supervision in a fast paced, dynamic environment
• Knowledge of latest technologies is required, as is a genuine interest in leveraging technology effectively for the good of the company

At Health Advocate, we are committed to providing our customers with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: Manage a team of service units to best serve our clients and members.

The appropriate candidate would be responsible for overseeing the achievement of service metrics and supporting business processes for teams of benefit specialists and customer care associates.

The right candidate will participate in recruiting and hiring, managing case load assignments, developing the supervisory and specialist level staff, and analyzing and compiling management reports. The development aspect of the role includes evaluating, solving and counseling the supervisor and employee staff on attainment of business objectives and expanding the role as Health Advocate continues to grow into new products and markets.

An important factor in this position will be ensuring a productive working relationship with internal personnel for continuous improvement plans both within assigned teams and across other operational units.

Reports to: Vice President of Operations

Manages: 4-5 supervisors of like- functioned service personnel

Job Responsibilities

• Oversees the service operations units in case load, attainment of service metrics and staff development. Help develop and implement hiring strategies to meet the growth targets.
• Acts as a business support to the QA team to determine if appropriate steps have been completed on specific cases. Provides insight into follow up with staff.
• Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs.
• Oversees review and salary processes, including timeliness and reasonability of recommendations.
• May conduct client presentations to review site operations and answer service questions regarding hiring and training of staff, roles and responsibilities of functional areas etc. May assist in presale and case implementation activities.
• Monitors Performance Guarantees to minimize financial impacts.
• Point person for complaint management and resolution.
• Regularly communicates with VP’s of operations opportunities for process and quality improvement.
• Recommend organizational and staffing needs to meet growth targets.
• Point person for internal sales, brokers, HR to identify trends for employer concerns, needed benefit plan updates, or service issues with other vendors.
• Provides daily leadership, coaching, and guidance to a team of supervisors and service personnel.
• Provides feedback periodically throughout the day to assigned teams, including information on current production levels.
• Coordinates all scheduling, including the communication of changes, for assigned teams.
• Supports the attainment of quality and production goals by analyzing current work trends and initiating adjustments as needed.
• Provides summary reports/scorecards on productivity and quality to upper management on a regularly determined basis.
• Responsible for staffing levels by monitoring volumes and other metrics to determine need for hiring service personnel.
• Conducts interviews and is highly involved in the evaluation and selection of new service personnel.
• Partners with Training and Quality to develop and implement performance improvement strategies.

Qualifications

• Several year’s experience managing an operations unit, specifically call center management experience.
• Health care experience preferred.
• Direct contact with corporate clients in a service or project management capacity.
• Proven skills on systems and projects/enhancements with at least 3 years of solid, diverse work experience desired.
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing.
• Ability to work in a team based environment required.
• Ability to work directly with business partners, clients and vendors required.
• Ability to be flexible and work with and respond to change quickly.

At Health Advocate, we are committed to providing our customers with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: negotiate with medical providers to reduce member responsibility on balance bills and non-covered services. The candidate will also assist members and their families in researching and resolving benefit claims issues, including billing discrepancies, coding errors, and insurance claims processing. Educate members on the components of their benefit plan coverage.

The appropriate candidate would be responsible for working with claims associates, developing and implementing balance settlements, calling providers for detailed information regarding possible payment terms, and documenting any savings. In addition, he/she will handle moderate to complex issues with minimal supervision such as dealing with irate members regarding unpaid claims and appeals, incorrect diagnosis and procedure coding, and payment negotiations on behalf of the members with provider offices and insurance carriers.

The right candidate will be self-directed, customer focused and creative in research and resolution of claims issues.

Requirements/Job Responsibilities

• Assist in locating primary care physicians and dentists
• Handles Member calls & evaluate cases for negotiation.
• Negotiates Consumer/Member Medical Claims with Healthcare Providers.
• Send and Acknowledge receipt of Contracts from Consumers/Members and Providers.
• Tracks all Settlements.
• Reports Settlement Statistics to Management.
• Works with other Health Advocate Departments, including training when requested.
• Provide direction as needed to other staff for assigned cases.
• Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
• Provide benefit and claims consultation and support when appropriate to all internal departments.
• Escalate cases through the appropriate channels in accordance with Health Advocate’s policies and procedures.

Qualifications

• Three to five years in medical billing, claims processing, appeals, or pre- certification with an insurance carrier or third-party claims administrator.
• Strong negotiation skills.
• Bachelor's Degree or applicable work experience.
• Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
• Assertive, self-confident, and resilient.
• Basic computer skills.
• Ability to search and identify resources through the internet.
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
• Ability to interpret Explanation of Benefits (EOBs).
• Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.

Come grow with Health Advocate, Inc.!

We are the nation’s leading health advocacy and assistance company. We are located in Plymouth Meeting, PA. Our Personal Health Advocates (PHA) are compassionate and dedicated professionals who understand the intricacies of the healthcare system and how to navigate through it. When a member contacts Health Advocate, she or he establishes a relationship with one of our PHAs who stays with the member through to the resolution of their problem. Our PHAs demonstrate a commitment to service excellence, have strong problem solving skills and support members as they seek healthcare services and interact with providers and insurers. Personal Health Advocates work in tandem with Medical Directors and with our team of administrative experts who handle claims, benefits, grievances and paperwork issues.

As a Personal Health Advocate, you will:

• Coordinate healthcare related services
• Assist members with coverage, benefits issues and identifying resources
• Negotiate fees with healthcare providers
• Identify and locate physicians, hospitals, wellness services, senior care and behavioral health services

Qualifications

• Registered Professional Nurse with current state licensure
• Minimum of 2 years working in healthcare with a background in case management or utilization management preferred
• Excellent problem-solving skills
• Excellent verbal and written communication skills in a customer service environment
• Good time management, organization, research, analytical, negotiation and interpersonal skills
• Proficiency with various software applications (Excel, Word) and familiarity with the web/Internet
• Able to work independently, with a minimum of supervision
• High work ethic, results-oriented, and a good, compassionate listener
• Bilingual in Spanish/English a plus

Email resumes to: [Click Here to Email Your Resumé].

More information can be found on our website at www.healthadvocate.com

Health Advocate offers a competitive benefits package including health and wellness benefits, 401K plan as well as opportunities for career growth and development.

Health Advocate is an equal opportunity employer Health Advocate shall own all of the rights and interests in the intellectual property and/or other work product developed by its associates on Health Advocate's behalf.

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

We are seeking sales professionals in San Francisco and Seattle. Responsibilities include new business sales to employers, unions, TPAs, brokers/consultants and other plan sponsors, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record.

This is not an entry level position. Previous sales experience in selling healthcare services and products in a Business to Business environment selling to Benefits and HR professionals is required.

Three to five years successful sales experience working with employee benefits and human resource departments and relationships with decision makers is a plus.

• Use sales plan and initiatives to maintain and increase client/referral base
• Develop relationships with referral in brokers, consultants, direct sales and lead generators to meet targeted financial and subscriber quotas.
• Develop and execute sales plan that is consistent with sales analysis.
• Responsible for achieving subscriber quota and revenue quotas through use of both existing and new referral sources
• Accomplish a set number of sales calls, cold calls, mailers and other activities to achieve sale success.

Qualifications

• Bachelor’s Degree or other applicable work experience
• Excellent verbal and written communication skills
• Strong facilitation, presentation and negotiation skills
• Previous success with cold calling in a new business development environment
• Ability to meet aggressive revenue and profitability targets
• Good time management, organization, sales and interpersonal skills
• Able to work independently with a minimum of supervision
• High work ethic and results oriented
• Minimum of 3 years relevant sales experience in health care products
• Track record for generating new business and interacting with leadership teams
• Dedication to teamwork
• Willingness to travel
• An uncompromising commitment to quality and a passion for health care advocacy

Please send your resume to drocchino@HealthAdvocate.com
Please, no phone calls!

Health Advocate is seeking a proven sales representative to the hospital vertical market. Responsibilities include new business sales to hospitals, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record. Three to five years successful sales experience working with employee benefits and human resources departments and relationships with decision makers are a plus. College degree required. Compensation includes competitive salary, commission and excellent benefits.

If you are submitting your resume via email, kindly type "Sales" in the subject line. If you are sending your resume via mail, please include "Attn: Sales" on the envelope.

Reports to: Director, Systems Architecture

Position Objective: Provides support and management of Health Advocate infrastructure with primary focus on networking and security

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place. Health Advocate, the nation’s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

Salary and Benefits:

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan as well as opportunities for career growth and development.

Job Scope:

As a Senior Systems Administrator, you will be responsible for supporting all aspects of Health Advocate’s systems and networking infrastructure.

Requirements:

• Support MS Windows servers and network (Windows Server 2003 and Windows Server 2008)
• Support VMWare server environment
• Support Citrix XenApp environment
• Support Netapp and legacy EMC storage systems
• Support MS Exchange 2010 environment
• Capacity planning for both processing resources and disk space
• Plan and execute other systems administration duties at direction of Director – Systems Architecture

Qualifications:

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• 10 years’ experience administering Windows servers and networks (Windows Server 2003 and 2008 preferred)
• Significant security systems experience including Windows server hardening and management of switches and firewalls
• MCSA or MCSE Certification is a plus
• Experience with Citrix XenApp Server and VMWare vSphere preferred
• Strong technical background with a solid history of delivering outstanding customer service and support
• Ability to interact effectively with peers, business users and all levels of management
• Very strong organizational, task management, and prioritization skills, along with the ability to display strong sense of urgency
• Ability to work with minimal supervision in a fast paced, dynamic environment
• Good communication skills as well as the ability to multi-task

Working Conditions:

• Responsibilities sometimes require working evenings and weekends, usually with advance notice but sometimes with little advanced notice
• No regular travel required

(Freelance to Possibble Permanent Position)

Dynamic, fast moving, fun in-house design team is in search of a well-organized Web Graphic Designer. The primary role will be to assist the Art Director in developing brand identity, tone and function for company web sites, emails, mobile and multimedia solutions.
You must have a proven track record in creating and maintaining both Business to Business and Consumer websites with an online portfolio to prove it.

Responsibilities:

• Create clear, clean, “noise-free,” and compelling web and multimedia design
• Update and maintain the identity to all company websites
• Create online display ads, landing pages, micro-sites, and other highly-engaging components for the web
• Collaborate with designers and copywriters to generate original and compelling advertising concepts for online and multimedia use
• Implement brand standards across all forms of online media, including mobile and social media
• Present concepts in various stages of completion: sketches, storyboards, and animatics
• Understand and remain current on target audience trends and online habits

Qualifications:

• BA in Graphic Design, specializing in web and digital media
• 4-6 years of professional design experience in web and multi-media design
• Solid understanding of current web standards and best practices
• Strong layout and typography skills
• Exceptional motion graphic abilities
• Extreme attention to detail
• Proficient in all Adobe design software for web and multimedia
• Front-end programming knowledge is a must
• Comfortable with working collaboratively and independently

Online candidates with an online portfolio will be considered