Careers

Job Summary:
Contact clients in person and via phone to develop a relationship, sell additional services, and create a communication plan.  Implement and evaluate the communication plan developed.

Duties and Responsibilities:

• Conduct appointments with clients
• Make outbound visits/calls to clients
• Sell additional services to clients
• Develop a systematic effective communication plan for employees
• Send follow up correspondence
• Contact and follow through on all matters relating to the client relationship with Health Advocate
• Work with clients to increase employees use of Health Advocate
• Work with Sales Vice President in developing strategy for client

Knowledge, Skills, and Abilities:

• Sales skills
• Excellent communication skills
• Professional telephone sales skills
• Professional appearance
• PC skills with a proficiency in Microsoft Office
• Ability to establish priorities, work independently and proceed with objectives without supervision

Credentials and Experience:

• BA/BS College degree
• Sales experience
• Experience in benefits a plus

Special Requirements:
Ability to travel unconditionally (50%)

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees.  We are looking for the right people with experience who can respond to benefits inquiries and assist members with plan selection decisions. Our Benefit Specialists telephonically provide high quality support to the employees of our clients. Members receive help in understanding their benefit plan offering, and direction in working through a variety of benefit issues. The Benefit Specialist will be required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.

Job Responsibilities:

• Professionally answers incoming calls and respond to member inquiries.
• Provide guidance to members on open enrollment issues, questions and concerns about benefit options.
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
• Educate customers on health benefits options and programs offered by their employer
• Answer customer questions related to Benefit Plans (i.e. medical, dental, life, STD, LTD), consumer-driven health plans, FSAs, provider selection, qualifying life events and the open enrollment process
• Place outbound follow up calls for issues that can not be resolved during the initial call

Preferred Qualifications:

• Bachelor's Degree or other applicable work experience.
• 3 years prior benefits experience preferred
• Strong communication skills and phone etiquette
• Strong ability to explain complex issues to employees/retirees
• Highly effectively listening skills
• Strong problem solving/issue resolution skills
• Excellent customer service and customer resolution skills
• Experience with Microsoft Word and Excel
• Ability to work in a team environment.

Certificates/licenses:

• CEBS, PHR, SPHR or CBP certification a plus.
• Completed health/life licensing coursework and/or attainment of license and completion of continuing education coursework a plus.

Our Claims Specialists are compassionate, dedicated individuals with first-rate listening and problem-solving skills who enjoy the challenge of resolving complex billing and claims issues. When a member contacts Health Advocate about a claims issue, the member establishes a relationship with one of our claims specialists who works with the member through to the resolution of their problem.

Job Description- As a Claims Specialist, you will:

• Research and solve claims and billing issues
• Interface with insurance carriers, physicians, hospitals and other healthcare providers
• Help members with eligibility and benefits coverage questions
• Assist in negotiating fees with healthcare providers on behalf of members

Qualifications

• Must have 3 years medical and/or dental billing/claims experience
• Must have experience working with health plan documents, benefit plans
• Must have excellent customer service skills
• Experience with fee negotiation desirable
• Ability to follow-up with health plans, providers and members to resolve questions and problems
• Knowledge of CPT, ICD-9 and HCPCS coding
• Top-notch verbal and written communication skills
• Proficiency with various software applications (Outlook, Excel, Word) and computer systems
• Familiarity with the web/Internet
• Ability to work flexible weekdays, including some evenings until 9 PM
• Bilingual in Spanish/English a plus

Our Customer Care Associates are compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system. They work as part of a team and demonstrate customer service excellence.

Job Description- As a Customer Care Associate, you will:

• Assist in locating primary care physicians and dentists
• Thoroughly explain benefit plans to members
• Work as a team member to assist nurses in researching providers, eldercare, nursing homes
• Identify resources and options to assist members
• Concisely and accurately enter documentation into system
• Initial intake/triage of incoming calls- responsible for inputting demographic information into the system and getting the member to the right person

Qualifications

• Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for noting this in computer system for follow-up
• Attention to detail required for tracking cases and following-up with members and providers on a timely basis
• Must be organized and have ability to multi-task and handle multiple cases
• Team player – willing to learn, assist and help other team members as required
• Must have excellent customer service skills
• A minimum of one year experience in healthcare
• Bilingual in Spanish/English a plus

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

Health Advocate, the nation’s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

The appropriate candidate would be responsible for managing workflow of all incoming calls. It includes developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance.

Results & Responsibilities

• Responsible for the administrative functions and supervision of the CCA’s in the NAU/SAU unit. This includes backlog and quality management for a small team of Customer Care Associates.
• Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with Health Advocate’s policies and procedures.
• Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution.
• Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
• Coach, mentor, and evaluate the performance of an assigned team.
• Assist in the selection, counseling, and discipline of all staff on the team.
• Provide oversight and direction to staff for assigned cases.
• Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
• Provide benefit and claims consultation and support when appropriate to all internal departments.
• Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Director of Operations.
• Escalate cases through the appropriate channels in accordance with Health Advocate’s policies and procedures.

Qualifications

• Bachelor's Degree or applicable work experience.
• Management or supervisory experience in a Call Center setting (benefits and/or claims processing supervisory experience a plus).
• Strong leadership skills and the ability to build effective teams.
• Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
• Assertive, self-confident, and resilient.
• Basic computer skills.
• Ability to search and identify resources through the internet.
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
• Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.

A Key Account Specialist is needed with proven operations and client facing skills with strong communication and organizational skills in order to successfully implement and maintain a strong client relationship. Successful candidates must have a demonstrated ability to communicate effectively with internal and external customers such as operations staff, IT professionals, vendor partners, and clients to ensure client needs are met and in a timely manner.

This position reports to the Client Operations Team Supervisor.

Job Description: As a Key Account Specialist, you will:

1. Serve as the primary contact for the sales team and customers to install clients in a timely manner
2. Produce and distribute implementation plan to ensure timely delivery of installation services
3. Serve as a contact for new clients as assigned with questions about installation and ongoing needs. This includes but is not limited to working with client’s eligibility vendor to create, receive and test eligibility file; obtain client benefit documents; establish client’s ongoing reporting needs; and educating key contacts on the services
4. Accountable for the timely and high quality production of the customer requirements. Performs critical information gathering and interpretation to ensure client specifications regarding products, structure, billing, and eligibility
5. Responsible for ongoing client needs after implementation
6. Accountable for tracking the resolution of client issues, following up with other Health Advocate areas to ensure timely resolution
7. Provide support to assigned accounts by responding to inquiries or resolving issues of concern
8. Serve as liaison between the operational units and the sales team to ensure a smooth and complete installation of a client’s account and to maintain relationship with client
9. Identify opportunities for up-sales
10. Obtain client specific contractual information and develop it as an accessible reference for operational staff
11. Act as subject matter expert for internal parties in reference to assigned clients
12. Deliver reports to client in a timely manner

Qualifications

• Bachelor’s Degree or applicable work experience; incumbents typically have more than 3 years of related experience
• Proven skills in Microsoft Office products including Outlook, Excel, Word, and PowerPoint required
• Prior knowledge of outlining reporting requirements and understanding of concepts of system requirements from an operations perspective preferred
• Ability to perform tasks independent of direct supervision with good follow up
• Excellent organizational skills and time management skills
• Knowledge of insurance products is required
• Direct contact with corporate clients in a service or project management capacity
• Strong operations background preferred
• Prior work experience in a call center based environment preferred
• Demonstrated ability to communicate effectively with key contacts such as clients, vendor partners, and internal partners to support client’s needs
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
• Ability to work in a team-based environment required
• Ability to work directly with business partners, clients and vendors required

Come grow with Health Advocate, Inc.!

We are the nation’s leading health advocacy and assistance company. We are located in Plymouth Meeting, PA. Our Personal Health Advocates (PHA) are compassionate and dedicated professionals who understand the intricacies of the healthcare system and how to navigate through it. When a member contacts Health Advocate, she or he establishes a relationship with one of our PHAs who stays with the member through to the resolution of their problem. Our PHAs demonstrate a commitment to service excellence, have strong problem solving skills and support members as they seek healthcare services and interact with providers and insurers. Personal Health Advocates work in tandem with Medical Directors and with our team of administrative experts who handle claims, benefits, grievances and paperwork issues.

As a Personal Health Advocate, you will:

• Coordinate healthcare related services
• Assist members with coverage, benefits issues and identifying resources
• Negotiate fees with healthcare providers
• Identify and locate physicians, hospitals, wellness services, senior care and behavioral health services

Qualifications

• Registered Professional Nurse with current state licensure
• Minimum of 2 years working in healthcare with a background in case management or utilization management preferred
• Excellent problem-solving skills
• Excellent verbal and written communication skills in a customer service environment
• Good time management, organization, research, analytical, negotiation and interpersonal skills
• Proficiency with various software applications (Excel, Word) and familiarity with the web/Internet
• Able to work independently, with a minimum of supervision
• High work ethic, results-oriented, and a good, compassionate listener
• Bilingual in Spanish/English a plus

Email resumes to: [Click Here to Email Your Resumé].

More information can be found on our website at www.healthadvocate.com

Health Advocate offers a competitive benefits package including health and wellness benefits, 401K plan as well as opportunities for career growth and development.

Health Advocate is an equal opportunity employer Health Advocate shall own all of the rights and interests in the intellectual property and/or other work product developed by its associates on Health Advocate's behalf.

Health Advocate is seeking proven sales representatives in cities across the nation.  Responsibilities include new business sales to employers, unions, TPAs, brokers/consultants and other plan sponsors, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record.  Three to five years successful sales experience working with employee benefits and human resources departments and relationships with decision makers are a plus.  College degree required.  Compensation includes competitive salary, commission and excellent benefits.

If you are submitting your resume via email, kindly type "Sales" in the subject line.  If you are sending your resume via mail, please include "Attn:  Sales" on the envelope.

Our Appeals Specialists are compassionate, dedicated individuals with exceptional problem-solving skills.  They handle complex issues with minimal supervision.  They assist members with health insurance appeals.  They analyze and research denied medical claims and lead efforts to resolve claims issues on behalf of the member.  They process appeals within federally mandated timeframes.  They escalate claims with managerial levels of insurance carriers or group administrators.

Job Description- As an Appeals Specialist, you will:

• Review denial letters, Explanation of Benefits and communications
• Provide guidance and advice to members pursuing health insurance appeals
• Identify contractual appeal timeframes
• Review plan benefit documents such as Summary Plan Descriptions, Certificates of Coverage
• Research validity of denial reasons identified by insurer
• Obtain and review any relevant records and documentation from plan administrator and provider of service
• Ensure documentation is clear and concise for appropriate outcome
• Compassionately communicate with members and provide benefit education to members as needed
• Adhere to all laws and company policy regarding confidentiality of privileged patient information and appeals administration
• Guide, assist or write letters in relation to member appeals
• Assist members preparing for oral appeals hearings

Qualifications

• Bachelor’s Degree
• Compassionate and caring nature with a strong desire to advocate for others
• 3+ years working in health insurance appeals, HR health benefits, health benefits brokerage or other health benefits related environment
• Knowledge of authorization, medical policy and claims payment guidelines in an effort to determine if appeal requires a clinical review or an administrative review.
• Personal computer experience required including a working knowledge of Microsoft Office, Word, Excel, and web based computer applications
• Strong communication and interpersonal skills
• Ability to multi-task in a high volume environment at a fast pace
• Strong analytical, math, communication, verbal and writing skills
• Bilingual in Spanish/English a plus

A Claims Unit Supervisor is needed to manage an operational unit that allows us to best serve our clients and employees in providing answers regarding employee benefit plans. Responsibilities include managing workflow within a phone and research unit, developing and implementing policies and procedures and training staff to perform specific functions and managing employee performance.

The right candidate will lead recruiting, hiring and training efforts that enable creative solutions to identifying the best candidates and enabling the new hires for success.

Job Description. As a Claims Unit Supervisor, you will:

• Hold responsibility for the administrative functions and supervision of a claims service unit. This includes backlog and quality management for a team of Claims Specialists
• Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with Health Advocate’s policies and procedures
• Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution
• Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions
• Coach, mentor, and evaluate the performance of an assigned team
• Assist in the selection, counseling, and discipline of all staff on the team.
• Provide oversight and direction to staff for assigned cases
• Hold responsibility for problem-solving issues and coordinating efforts with internal departments and subject matter experts
• Provide benefit and claims consultation and support when appropriate to all internal departments
• Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Operations Manager
• Escalate cases through the appropriate channels in accordance with Health Advocate’s policies and procedures

Qualifications

• Claims or Call center experience preferred
• Bachelor's Degree or applicable work experience
• Management or supervisory experience in benefits or claims processing
• Strong leadership skills and the ability to build effective teams
• Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing
• Assertive, self-confident, and resilient.
• Basic computer skills
• Ability to search and identify resources through the internet.
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
• Ability to interpret Explanation of Benefits (EOBs).
• Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees. We are looking for the right people with experience who can respond to benefits inquiries and assist members with plan selection decisions. The Benefits Specialist will be required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.

At Health Advocate, we are committed to providing our customers with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: implement client requirements from set up, eligibility, reporting, training and QA perspectives.

The appropriate candidate would be responsible for overseeing all aspects of a client interface: developing requirements, ensuring data transfer needs are met, design and deliver training to support customer specifics and Quality adherence. Developing and implementing new hire and professional staff training.

The right candidate will have direct client experience, design creative solutions to meet unique client. The best candidate will have worked on training and quality initiatives for a thriving organization. The development aspect of the role includes implementing system, process and workflow solutions to meet customer needs.

An important factor in this role will be a productive working relationship with internal personnel both operations and sales for continuous improvement plans.

Job Responsibilities:

• Manage the Client Service team whose functions include:
  • Loading Inbound eligibility data
  • Exporting files for key clients
  • Installing new cases
  • Extract for billing
• Account Management
• Manage the training staff, which includes training design and delivery to both new hires and existing personnel
• Develop and Implement Quality Assurance Process and develop client specific reports re: Quality
• Act as the liaison between the operational units to ensure that continuous improvement is being developed for the service personnel to meet the clients and members needs
• Participate in Site Visits with Clients to explain core functions, demo system and detail operational plans
• Competent to work at an independent level with clients and internal personnel

Qualifications:

• Bachelor's Degree or applicable work experience
• Direct contact with corporate clients in a service or project management capacity
• Proven skills on systems and projects/enhancements with at least 3 years of solid, diverse work experience desired
• A technical skill-set including prior systems testing or business systems design experience
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
• Ability to work in a team based environment required
• Ability to work directly with business partners, clients and vendors required

Fast-paced, prolific marketing communications department of the nation’s leading healthcare advocacy and assistance company is searching for a full-time, experienced, senior level Marketing Communications Writer to write high-quality content for a wide range of marketing materials.

The writer is responsible for researching, writing and editing collateral for both business-to-business and consumer audiences to promote and effectively communicate our products and brand across a broad range of media. This position is located in Health Advocate’s headquarters in Plymouth Meeting. Only candidates with recent, nonfiction writing samples will be considered.

ALL CANDIDATES MUST SUBMIT COVER LETTER, SALARY EXPECTATIONS AND RELEVANT WRITING SAMPLES

• Write concise, consistently top-notch copy for brochures, magazines, newsletters, direct mail materials, PowerPoint presentations, promotional information, training manuals, white papers, etc., consistent with tone, style, message and branding
• Work collaboratively with the editorial, design and executive management of the marketing team
• Handle high-volume workload within strict deadlines and production schedules
• Support and manage multiple projects
• Edit, proof and fact-check, as needed

• BA in English or journalism is desired
• Minimum of 5-10 years of recent writing experience, preferably in marketing or healthcare
• Advanced copywriting, editing and proofreading skills
• Demonstrated track record in writing print and online publications for both business and consumer audiences
• Creative ability to gather information from various internal and external sources and assimilate information into a variety of communication styles and tone from casual to more formal, and from educational to promotional
• Ability to prioritize, successfully support and manage multiple projects and deadlines, be flexible with shifting work priorities
• Successful experience working with minimal supervision as well as part of a collaborative team
• Proficiency with full suite of MS Word and Office programs
• Working knowledge of AP Stylebook

Fast-paced, prolific marketing communications department is searching for a full time, in-house experienced proofreader to help ensure that we produce consistently high-quality materials that are grammatically correct, factually accurate and concise.
The primary role will be to proofread the full range of print and electronic materials aimed at both businesses and consumers, consistent with our brand identity, tone and style.

Responsibilities:

• Proofing and cross-checking copy for brochures, magazines, PowerPoints, newsletters, flyers, emails, websites, etc., to produce error-free materials in a fast-paced department
• Proofing new and existing materials to ensure accurate use of grammar, correct spelling, consistency with company style, coherence
• Meeting with Editorial Director and Senior Marketing Director to ensure consistency, accuracy and workflow
• Work in tandem with Art director and design team
• Handling high-volume workloadAssist in light copyediting as needed

Qualifications

• BA in English or journalism desired
• 2-4 years of recent proofreading experience, preferably with marketing materials for both business and consumer audiences
• Familiarity with healthcare industry terminology is preferable
• Extreme attention to detail
• Working knowledge of APA style
• Strong written and verbal communication skills
• Ability to handle shifting priorities, multitasking, be flexible
• Experience with  Adobe InCopy is desirable
• Successful experience working collaboratively in a team environment as well as independently
• Experience with full suite of Microsoft Office programs

About Health Advocate:

Health Advocate, the nation’s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems.

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

Job Summary:

We are in need of a Public Relations and Social Media expert to assist the Director of Public Relations with the day-to-day PR efforts. The appropriate candidate must be a talented writer and idea-person. Candidate must be up-to-date with all social media outlets and knowledgeable about their set-up and function. Candidate must be a talented business writer, self-motivated, outgoing, and willing to make phone calls and pitches to media outlets.

Daily activities will include the maintenance and content development of all the social media sites, writing, the creation, distribution, and follow-through of media pitches, and idea development.

Duties and Responsibilities:

• Maintenance of existing social media sites: Facebook, Twitter, Linkedin, blog, etc.
• Regular reporting on social media status and industry benchmarks.
• Identification and development of new social media profiles.
• Writing, proofing, and editing a variety of documents including but not limited to press releases, industry articles, wellness and tip sheets, bios, etc.
• Identifying and writing media pitches.
• Distribution and follow-up on media pitches – phone calls and emails to the media.
• Coordination of media appearances and interviews.
• Daily research of industry news, new media contacts, competition, etc.
• Tracking media appearances and sharing events on social media.

Knowledge, Skills, and Abilities:

Candidate must be an adept writer and excellent verbal communicator--shy people need not apply. PR pros should have a nose for news, be well-versed in pop culture and possess skills in time management, research, event planning, budgeting, cold-calling and public speaking.

Credentials and Experience

• Bachelor’s degree in Public Relations, Journalism and/ or Writing
• Experience with social media
• Some corporate experience preferred
• Medical and managed care experience a plus but not required
• Proven skills in Microsoft Office products including Outlook, Excel, Word, and PowerPoint required.
• Ability to perform tasks independent of direct supervision with good follow up
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
• Ability to work in a team-based environment
• Ability to work directly with business partners, clients and vendors

Samples Required

• Please provide, along with your resume and cover letter, samples of your writing. Samples should be related to this job description and PR in nature: i.e. press releases, media pitches, biographies, articles, social media posts designed to grab attention, etc.

Pay Benefits Work Schedule:

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

Coordinate and supervise the pre-service clinical and research activities of a team of Personal Health Advocates (RNs) and Customer Care Associates.  Perform administrative responsibilities and oversight to support services that assist members in navigating the healthcare system.

Work involves managing complex case files by utilizing employer/carrier information, health resources (as directed by Health Advocate™), medical directors, and subject matter experts within Health Advocate.

Regular contact with employees, members, physician offices, hospital staff, nursing networks, insurance carriers, community organizations, and federal, state, and county employees.

Job Description – As a Clinical Supervisor, you will

• Ensure that the Call Center Metrics are met or exceeded (ASA = <30 seconds; Abandon Rate = <5%)
• Coordinate and supervise the pre-service clinical and research advocacy for a team of PHAs, CCAs, and Behavioral Health Specialists
• Provide organization, direction and staffing for intake calls and phone queue assignments to ensure all calls are answered in accordance with Health Advocate’s policies and procedures
• Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution
• Provide strong leadership and promote effective teamwork
• Ensure assigned staff meets or exceeds the standards, results, and responsibilities of their respective positions
• Coach, mentor, and evaluate the performance of an assigned team
• Assist in the selection, counseling, and discipline of all program staff on the team
• Provide oversight and direction to staff for assigned cases
• Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts
• Take responsibility for a complex case management portfolio
• Provide clinical consultation and support when appropriate to all internal departments
• Conduct follow-up calls with select members to measure levels of member satisfaction
• Routinely evaluate and monitor call center needs and case management procedures to recommend any necessary changes to the Director of Operations
• Escalate cases through the appropriate channels in accordance with Health Advocates policies and procedures
• Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Director or Operations
• Escalate cases through the appropriate channels in accordance with Health Advocate’s policies and procedures
• Document all cases in case management system using the SOAP method (Subjection, Objective, Assessment and Plan) when appropriate
  

Qualifications 

• Prior relevant management or supervisory experience
• Active and unrestricted State or Multi-State RN license
• Minimum five years clinical and/or medical management experience
• Strong leadership skills and the ability to build effective teams
• Certified Professional in Healthcare Quality helpful
• Certified Rehabilitation Registered Nurse helpful
• Telephone triage experience helpful
• Case Management experience
• Understanding of health benefit plans and the insurance industry
• Understanding of physician office procedures, including billing, diagnosis codes, and pre-certification process
• Understanding of Home Care Services
• Strong desire to provide outstanding customer service
• Ability to work as part of a team
• Ability to educate callers
• Strong listening skills and empathy 
• Ability to ask open-ended questions and uncover information
• Effective communication skills to interact with members, physicians, and insurance carrier representatives
• Special ability in mediating or negotiating compromises without alienating any party
• Ability to calm anxious callers and defusing angry or hostile callers
• Assertive, self-confident, and resilient
• Attention to detail and strong documentation skills
• Proficient computer skills (Microsoft Office, Excel, Outlook, Adobe PDF, Internet Searches)

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

We are seeking sales professionals in Chicago, Texas, Northern California, Southern California and Midwest.  Responsibilities include new business sales to employers, unions, TPAs, brokers/consultants and other plan sponsors, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record.

This is not an entry level position. Previous sales experience in selling healthcare services and products in a Business to Business environment selling to Benefits and HR professionals is required.

Three to five years successful sales experience working with employee benefits and human resource departments and relationships with decision makers is a plus.

• Use sales plan and initiatives to maintain and increase client/referral base
• Develop relationships with referral in brokers, consultants, direct sales and lead generators to meet targeted financial and subscriber quotas.
• Develop and execute sales plan that is consistent with sales analysis.
• Responsible for achieving subscriber quota and revenue quotas through use of both existing and new referral sources
• Accomplish a set number of sales calls, cold calls, mailers and other activities to achieve sale success.

Qualifications

• Bachelor’s Degree or other applicable work experience
• Excellent verbal and written communication skills
• Strong facilitation, presentation and negotiation skills
• Previous success with cold calling in a new business development environment
• Ability to meet aggressive revenue and profitability targets
• Good time management, organization, sales and interpersonal skills
• Able to work independently with a minimum of supervision
• High work ethic and results oriented
• Minimum of 3 years relevant sales experience in health care products
• Track record for generating new business and interacting with leadership teams
• Dedication to teamwork
• Willingness to travel
• An uncompromising commitment to quality and a passion for health care advocacy

Please send your resume to drocchino@healthadvocate.com.
Please no phone calls!

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

We are looking for a Sales Field Trainer to train and support the sales professionals in the field on all existing and new products and services

• Design, develop and implement training programs/workshops for sales professionals
• Partner with Chief Sales Officer to improve employee performance and business results
• Work with Subject Matter Experts (SMEs) to deliver training
• Ensure learning plans meet functional needs to support larger enterprise wide strategies
• Design and develop learning material using instructional design and a variety of media
• Prepare written materials appropriate to the audience and course goal
• Ride with field sales force for pre-call planning, assistance in the call and post call analysis
• Report to Chief Sales Officer areas of need for improvement on an individual and global basis

Qualifications

• Bachelor’s Degree or other applicable work experience
• Experience with learning theory
• Project management skills
• Strong customer service skills
• Proven analytical and problem-solving skills
• Facilitation skills
• Excellent interpersonal skills with emphasis on ability to effectively communicate both verbally and in writing
• Demonstrated ability to communicate various concepts, strategies and workflows in terminology understood by business professionals
• Good time management, organization, sales and interpersonal skills
• Able to work independently with a minimum of supervision
• High work ethic and results oriented
• Dedication to teamwork
• Willingness to travel nationwide 30-40% of the time
• An uncompromising commitment to quality and a passion for health care advocacy

Please send your resume to drocchino@healthadvocate.com.
Please no phone calls!

Health Advocate is seeking a proven sales representative to head its consumer division, Health Proponent®. We are looking for a candidate that has experience working with associations or non-profit organizations or experience with affinity partnerships. Responsibilities would include:

• Achieve sales quota for new groups and new members
• Marketing consumer solutions with current relationships
• Developing new partnerships with associations
• Working with the sales team to promote the product internally
• Create new ideas to enhance current solutions
• Strategize with internal operations

Qualifications

• Bachelor’s Degree or other applicable work experience
• Excellent verbal and written communication skills
• Strong facilitation, presentation and negotiation skills
• Previous success with cold-calling in a new business development environment
• Ability to meet aggressive revenue and profitability targets
• Good time management, organizational, sales and interpersonal skills
• Able to work independently with a minimum amount of supervision
• Strong work ethic and results oriented
• Minimum of 3 years relevant sales experience in healthcare products
• Track record for generating new business and interacting with leadership teams
• Dedication to teamwork
• Willingness to travel
• An uncompromising commitment to quality and a passion for healthcare advocacy

Please send your resume to drocchino@HealthAdvocate.com
Please, no phone calls!

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees. 

We are seeking a Sales Product Specialist to introduce and support in an aggressive sales environment a new and exciting product/ service involving working with employers to contract and implement Health Advocate’s new Benefits Gateway Dashboard. This person is responsible for participating in the sale and installation of a tool that connects, collects and stratifies data feeds from the various vendors the employer works with for a fully integrated and coordinated approach managing the over all health and welfare of their employees.

• Assist in selling and supporting a sales team on the product
• Work with the employer on the implementation and the ongoing management of the data feeds and reporting for the dashboards.
•  Work with Product Development to provide information and feedback to improve upon the product and process.

Qualifications

• Bachelor’s Degree or other applicable work experience
• Background in database platforms
• Working knowledge of data mining protocols, especially in the clinical field.
• Experience creating data acquisition to enable enterprise intelligence
• Technical knowledge of platform operating systems
• Excellent presentation skills
• Excellent verbal and written communications
• Good time management, organization, sales and interpersonal skills
• Able to work independently with a minimum of supervision
• High work ethic and results oriented
• Dedication to teamwork
• Willingness to travel
• An uncompromising commitment to quality and a passion for health care advocacy

Please send your resume to drocchino@healthadvocate.com.
Please no phone calls!

A Business Operations Supervisor is needed with proven skills in business operations and project management to oversee the service delivery performed by our Client Service Team.

Responsibilities include developing reports of all activities performed within the Client Operations team, interfacing with various operations personnel to research information needed, allocate resources to meet turnaround time goals for tasks, supervise daily tasks, oversee testing for systems’ process improvements. The ability to communicate to a cross-functional audience is a key component of the skills necessary.

This position reports to the Director of Client Services. This role encompasses all aspects of supervising a team of employees including writing progress reports and annual performance reviews for staff.

Job Description: As a Client Operations Supervisor, you will:

• Serve as the primary contact for the Operations Supervisors and the Client operations staff to address business needs for implementation issues, client service requests and reporting.
• Effective logging of inbound service requests, monitoring and reporting of key metric goals, monitoring, assessing and setting priorities for process improvement projects with internal teams.
• Conducting process improvement projects with internal supervisors and the systems development team.
• Serve as a contact for the internal personnel with questions about service delivery and/or data needs.
• Perform critical information gathering and interpretation to ensure specifications are captured and communicated internally regarding products, structure, billing, and eligibility.
• Accountable for tracking the resolution of issues, following up with other Health Advocate areas to ensure timely resolution.
• Interface with internal teams to stay remain current for cross functional business needs including:
  • BCP planning, documentation and development
  • Workforce Management scheduler
  • Business Associate Agreement processing and responses
• Supervise staff

Qualifications

• Bachelor’s Degree or applicable work experience; incumbents typically have more than 5 years of related experience
• Proven skills on systems and projects/enhancements with at least 3 years of solid, diverse work experience desired
• Ability to perform tasks independent of direct supervision with excellent follow up skills
• Excellent organizational skills and time management skills
• Knowledge of insurance products is preferred
• Demonstrated ability to communicate technical concepts, strategies and plans in terminology understood by business and IT professionals
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
• Ability to work in a team-based environment required
• Ability to work directly with business partners, clients and vendors required

At Health Advocate, we are committed to providing our customers with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: Manage the operational unit that handles the provider locator process.

The appropriate candidate would be responsible for meeting service metrics by managing workflow, developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance.

The right candidate will lead recruiting, hiring and training efforts that enable creative solutions to identifying the best candidates and enabling the new hires for success.

Job Responsibilities

• Responsible for the administrative functions and supervision of a research unit. This includes backlog and quality management for a team of Research Associates.
• Provide organization, direction and staffing for all assigned locators to ensure that all work is completed in accordance with Health Advocate’s policies and procedures.
• Monitor calls and audit case files daily to ensure the proper procedures are adhered to and that, if possible, the case is closed at or near the target resolution date.
• Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
• Coach, mentor, and evaluate the performance of an assigned team.
• Assist in the selection, counseling, and discipline of all staff on the team.
• Provide oversight and direction to staff for assigned cases.
• Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
• Provide research consultation and support when appropriate to all internal departments.
• Routinely evaluate and monitor outbound calls and case management procedures to recommend any necessary changes to the Operations Manager.
• Escalate cases through the appropriate channels in accordance with Health Advocate’s policies and procedures.

Qualifications

• Call center experience preferred.
• Bachelor's Degree or applicable work experience.
• Management or supervisory experience.
• Strong leadership skills and the ability to build effective teams.
• Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
• Assertive, self-confident, and resilient.
• Proficient in Microsoft applications (Word, Excel, Outlook)
• Ability to search and identify resources through the internet.
• Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
• Familiarity with various types of health insurance coverage.