Health Advocate

Careers About Health Advocate

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

Health Advocate, the nation’s leading healthcare advocacy and assistance company, and subsidiary of West Corporation, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

Salary and Benefits

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan as well as opportunities for career growth and development.

EEO Statement

Health Advocate is an equal opportunity employer.

As a rapidly growing company and as one of Philadelphia magazine’s “Top 20 Best Places to Work,” we are frequently asked for details about potential job openings. In an effort to inform, listed below are descriptions of many of our positions. Theopenindicates we are actively looking to fill that position.

About Health Advocate
Behavioral Health Advocate
open

Position Overview:

The Behavioral Health Associate (BHA) position is an entry level position for individuals with knowledge and experience of behavioral health treatment options, an awareness of the reimbursement process for behavioral health treatment, and skills in customer service. BHAs typically escalate complex or unstable callers to a Behavioral Health Specialist.

Essential Job Functions:

  • Answers inbound calls from members and providers related to behavioral health issues
  • Assists with explaining benefits and eligibility issues related to behavioral health coverage, including but not limited to requirements for precertification, benefit limitations, levels of care, use of provider networks, etc
  • Obtains relevant clinical information from member for use in resolving issue the call is about
  • Identifies calls that are unique, complicated, have a clinical component such as medication usage, ECT, etc., or that member is at risk and escalates them to the appropriate Behavioral Health specialist
  • Assists in locating psychologists, psychiatrists, facilities, and other behavioral health providers
  • Performs research to identify community and other resources for the treatment of behavior health conditions
  • Refers member to Employee Assistance Programs and services as appropriate to the needs of the member
  • Appropriately able to explain basic types of treatment and relate treatment to appropriate provider type based on clinical needs
  • Concisely and accurately enters documentation into system
  • Able to respond calmly and obtain assistance and support for callers in crisis

Requirements:

  • Bachelor’s degree in psychology, social work, rehabilitation counseling or related field
  • Minimum one year of experience in an area of behavioral health - required
  • Solid computer proficiency
  • Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for documenting notesin computer system for follow-up
  • Attention to detail required for tracking cases and following-up with members and providers on a timely basis
  • Must be organized and have ability to multi-task and handle multiple cases
  • Team player – willing to learn, assist and help other team members as required
  • Must have excellent customer service skills
  • Bilingual in Spanish/English a plus

Click here to apply.

About Health Advocate
Benefits Specialist
open

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees.  We are looking for the right people with experience who can respond to benefits inquiries and assist members with plan selection decisions. Our Benefit Specialists telephonically provide high quality support to the employees of our clients. Members receive help in understanding their benefit plan offering, and direction in working through a variety of benefit issues. The Benefit Specialist will be required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.

Job Responsibilities:

  • Professionally answers incoming calls and respond to member inquiries.
  • Provide guidance to members on open enrollment issues, questions and concerns about benefit options.
  • Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
  • Educate customers on health benefits options and programs offered by their employer
  • Answer customer questions related to Benefit Plans (i.e. medical, dental, life, STD, LTD), consumer-driven health plans, FSAs, provider selection, qualifying life events and the open enrollment process
  • Place outbound follow up calls for issues that can not be resolved during the initial call

Preferred Qualifications:

  • Bachelor's Degree or other applicable work experience.
  • 3 years prior benefits experience preferred
  • Strong communication skills and phone etiquette
  • Strong ability to explain complex issues to employees/retirees
  • Highly effectively listening skills
  • Strong problem solving/issue resolution skills
  • Excellent customer service and customer resolution skills
  • Experience with Microsoft Word and Excel
  • Ability to work in a team environment.

Certificates/licenses:

  • CEBS, PHR, SPHR or CBP certification a plus.
  • Completed health/life licensing coursework and/or attainment of license and completion of continuing education coursework a plus.

Click here to apply.

About Health Advocate
Claims Specialist
open

Our Claims Specialists are compassionate, dedicated individuals with first-rate listening and problem-solving skills who enjoy the challenge of resolving complex billing and claims issues. When a member contacts Health Advocate about a claims issue, the member establishes a relationship with one of our claims specialists who works with the member through to the resolution of their problem.

Job Description- As a Claims Specialist, you will:

  • Research and solve claims and billing issues
  • Interface with insurance carriers, physicians, hospitals and other healthcare providers
  • Help members with eligibility and benefits coverage questions
  • Assist in negotiating fees with healthcare providers on behalf of members

Qualifications

  • Must have 3 years medical and/or dental billing/claims experience
  • Must have experience working with health plan documents, benefit plans
  • Must have excellent customer service skills
  • Experience with fee negotiation desirable
  • Ability to follow-up with health plans, providers and members to resolve questions and problems
  • Knowledge of CPT, ICD-9 and HCPCS coding
  • Top-notch verbal and written communication skills
  • Proficiency with various software applications (Outlook, Excel, Word) and computer systems
  • Familiarity with the web/Internet
  • Ability to work flexible weekdays, including some evenings until 9 PM
  • Bilingual in Spanish/English a plus

Click here to apply.

About Health Advocate
Client Services Specialist
open

Position Overview:

At Health Advocate, we are committed to providing our customer with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: interface with various internal and external resources to provide guidance and direction regarding clients’ plan options, cost factors and detailed benefit review and providing clarification to the staff, interface with sales and operations personnel as well as client and carrier contact in order to obtain appropriate benefits content, and/or meet reporting needs. This position will also require loading new members into the eligibility database as well as managing the member feedback survey process.

Essential Job Functions:

  • Coordinate with others to meet the needs of the Client Service Requests
  • Act as a contact for the sales team to install clients in a timely manner
  • Act as a contact for new clients with questions about installation needs
  • Act as a liaison between the operational units and the sales team to ensure a smooth and complete installation of a client’s account
  • Obtain client specific contractual information and develop it as an accessible reference for operational staff. This includes evaluating current system capabilities and determining best method of data content storage
  • Enter client data into various core system applications to ensure data integrity and availability to operations staff
  • Documents, tests, implements and provides on-going support for the client’s data and supporting applications
  • Acts as the technical support contact for the reporting database other systems used by Health Advocate
  • Load all eligibility files timely and accurately
  • Manually key any records that cannot be automatically uploaded
  • Act as the primary contact for eligibility updates to ensure clients records are loaded in a timely manner
  • Act as a contact for new clients with questions about installation needs
  • This includes evaluating current system capabilities and determining best method of data/content storage
  • Enter client data into various core system applications to ensure data integrity and availability to operations staff
  • Competent to work at an independent level with clients and internal personnel

Requirements:

  • Bachelor’s Degree or applicable work experience
  • Minimum of 2 years prior benefits experience
  • Previous experience with Excel, Access and other Microsoft programs
  • Attention to details for both volume and quality of records
  • Excellent interpersonal skills – with an emphasis on ability to communicate both verbally and in writing
  • Ability to work in a team-based environment required
  • Ability to work with direct business partners, clients and vendors required

Click here to apply.

About Health Advocate
Client Systems Support Specialist
open

Position Overview:

At Health Advocate, we are committed to providing our customer with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to interface with various internal and external resources and update member census information received via FTP and Email into the eligibility database. This process enables the call center staff to service members efficiently, ensures the accuracy of internal and external reporting, and helps support client billing.

Essential Job Functions:

  • Load all eligibility files timely and accurately
  • Manually key any records that cannot be automatically uploaded
  • Enter client benefit documents and information into core system application to ensure data integrity and availability to operations staff
  • Act as the contact for eligibility updates to ensure clients records are loaded in a timely manner
  • Documents, tests, implements and provides on-going support for the client’s data and supporting applications
  • Acts as the technical support contact for the reporting database other systems used by Health Advocate
  • Prepare accurate monthly census counts for Finance
  • Competent to work at an independent level with clients and internal personnel
  • Ability to develop and manage organization of Intranet content
  • Set up and maintain customized client website landing pages
  • Run and distribute daily operation reports; ensure the reports are saved to appropriate intranet page
  • Assist with Member Survey distribution and collection of results
  • Assist with other key projects for Client Services department as needed

Requirements:

  • Bachelor's Degree or other applicable work experience
  • Minimum of 2 years prior benefits experience
  • Previous experience with Excel, Access and other Microsoft programs
  • Attention to details for both volume and quality of records
  • Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
  • Ability to work in a team based environment required
  • Ability to work directly with business partners, clients and vendors required

Click here to apply.

About Health Advocate
Customer Care Associate
open

Our Customer Care Associates are compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system. They work as part of a team and demonstrate customer service excellence.

Essential Job Functions

  • Receives member?s pre-service requests on the toll free 800#, determines needs, gets demographic information and directs to proper area of responsibility, if it is symptom related or post-service request.
  • If the caller is requesting routine locator information, the Customer Care Associate can help them directly (e.g. eldercare assistance, health and Rx plan schedules, identifying resources for employer health plans).
  • Achieve or exceed Call Center Metrics.
  • Assist members and their families with basic healthcare questions and helps them to understand and utilize their health insurance benefits coverage. This request can come from the member or from another member of the Health Advocate staff
  • Handle routine to moderate issues with regular supervision such as answering member questions, dealing with irate members and assisting other departments with their member cases.
  • Regular contact with members, physician office receptionist and insurance carrier customer service representatives.

Requirements

  • Achieve/exceed call center metrics (ASA=<30 seconds; Abandon Rate = <5%)
  • Identify target resolution for all member calls and then, if possible, ensure cases close at or near the target resolution
  • Inform members of your plan of action, expected results and timeframes, then meet or exceed those timeframes
  • Build confidence in our services to encourage members to call back with future questions.
  • Allay member anxiety and frustration
  • Add value to our services by going beyond the member?s initial request
  • Locate providers for routine care (non-symptom based) using HA?s policy and procedure
  • Assist PHA?s in the location of healthcare providers
  • Research of employer group plan documentation, and the communication with insurance carrier representatives
  • Clarify insurance plan provisions to members
  • Link members to the appropriate health care services and providers; locate participating providers
  • Assist seniors and their families in finding senior housing and care facilities, health and prescription plans
  • Document all cases in case management system using the SOAP method (Subjective, Objective, Assessment, Plan) when appropriate
  • Research, locate services as requested by members including gym and exercise classes, smoking cessation programs
  • Intercedes for the member to obtain earlier appointments

Other Skills/Abilities

  • College degree or one to three years customer service experience, preferably in healthcare
  • Understanding of basic medical terminology to assist in locating appropriate care options
  • Telephone triage experience helpful
  • Understanding of health benefit plans and the insurance industry
  • Understanding of medical procedures, including billing, diagnosis codes and pre-certification
  • Understanding of Home Care Services
  • Strong desire to provide outstanding customer service
  • Ability to work as part of a team
  • Ability to educate callers
  • Strong listening skills and empathy
  • Ability to ask open-ended questions and uncover information
  • Effective communication skills to interact with members, physicians, and insurance carrier representatives
  • Ability to calm anxious callers and defusing angry or hostile callers
  • Assertive, self-confident and resilient
  • Attention to detail and strong documentation skills
  • Demonstrate appropriate judgment in escalating cases in a timely manner to supervisors
  • Ability to think outside the box
  • Well organized, meticulous attention to detail with ability to multi-task
  • Proficient computer skills (Microsoft Office, Excel, Outlook, Adobe PDF, Internet Searches)

Click here to apply.

About Health Advocate
Customer Care Associate - Full-time, Evening
open

Our Customer Care Associates are compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system. They work as part of a team and demonstrate customer service excellence.

Job Description- As a Customer Care Associate, you will:

  • Assist in locating primary care physicians and dentists
  • Thoroughly explain benefit plans to members
  • Work as a team member to assist nurses in researching providers, eldercare, nursing homes
  • Identify resources and options to assist members
  • Concisely and accurately enter documentation into system
  • Initial intake/triage of incoming calls- responsible for inputting demographic information into the system and getting the member to the right person

Qualifications

  • Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for noting this in computer system for follow-up
  • Attention to detail required for tracking cases and following-up with members and providers on a timely basis
  • Must be organized and have ability to multi-task and handle multiple cases
  • Team player – willing to learn, assist and help other team members as required
  • Must have excellent customer service skills
  • A minimum of one year experience in healthcare
  • Bilingual in Spanish/English a plus

Click here to apply.

About Health Advocate
E2H Associate Consultant
closed

Company: Engage2Health, a Health Advocate Company

Location: Westlake Village, CA

Company Description:

Engage2Health (e2H) is the analytics and informatics division of Health Advocate, Inc., a subsidiary of West Corporation. Health Advocate, Inc., the nation's leading healthcare advocacy and assistance company, offers a range of personalized services to help employees and their families navigate the complex health and insurance systems and helps employers improve health care outcomes and reduce medical expenditures. The company serves more than 9,000 clients and nearly 24 million people across the country.

In order to continue to serve the needs of our clients, we are strengthening our focus on health services and outcomes research and population management interventions. We will integrate complex sources of health care data to provide customized solutions that promote quality and value in health care. We are committed to the academic integrity of our programs and will be designing and publishing peer-reviewed studies that will adhere to rigorous scientific and academic standards.

The Position:

Under minimal supervision, the Associate Consultant will be responsible for performing qualitative and quantitative analysis on a wide array of issues across disciplines, projects and functional areas, including analyses performed on health care data. The primary duties include managing the day-to-day operational aspects of a client?s project and scope, project deliverables, synthesizing analytical data, report writing, data acquisition, data validation, clinical research and active participation in product development.

Key Responsibilities:

  • Overall, assist with the design, execution, analysis, recommendation development, and reporting of projects for global pharmaceutical and biotechnology clients. Candidates will take on one or more of the following responsibilities:

    • Perform literature reviews and undertake secondary research initiatives including the retrieval and analysis of data, competitive product pipeline information, epidemiology trends, etc.
    • Conduct primary research to evaluate market perceptions of new and existing products, including health economic endpoints, product claims, pricing, positioning, etc. and inform strategic recommendations
    • Develop health related communications, including dossiers, abstracts, manuscripts, posters, etc.
    • Implement retrospective analyses through the design, collection and statistical analysis (in SAS) of databases
    • Develop health economic models to perform cost-effectiveness and budget impact analyses
    • Summarize, synthesize, and interpret data including disease-specific and pharmaceutical product research

Skills

  • Demonstrated problem solving, analytical reasoning, and decision-making skills
  • Strong multi-tasking and organizational abilities
  • Sense of urgency necessary to meet goals, objectives, and deadlines
  • Excellent interpersonal, verbal, and written communications skills
  • Demonstrated leadership abilities, accountability, and initiative
  • Advanced level of Excel based analytics
  • Proficiency in SAS and/or STATA strongly preferred

Qualifications, Training, Education and Experience:

  • Strong interest in and knowledge of biostatistics, research methods, epidemiology, modeling, and/or healthcare/pharmaceutical industry
  • Bachelor?s degree with an emphasis in economics, statistics, engineering, public health, public policy, health sciences or business required
  • Masters of Doctorate degree in a scientific discipline, public health, business administration, or relevant area preferred
  • 1 to 3 years of professional experience, preferably in strategy consulting, market research, pharmaceuticals / biotechnology, or managed care organizations

Compensation:

Includes a competitive base salary, incentives and a full employee benefits package

Click here to apply.

About Health Advocate
E2H Management Consultant
closed

Company: Engage2Health, a Health Advocate Company

Location: Westlake Village, CA

About the Company

Engage2Health (e2H) is the analytics and informatics division of Health Advocate, Inc., a subsidiary of West Corporation. Health Advocate is the nation’s leading health care advocacy and assistance company, serving more than 9,000 clients and nearly 24 million people across the country. The company offers a range of personalized services to help employees and their families navigate the complex health and insurance systems. The ultimate goal is to help improve employee health care outcomes while simultaneously reducing medical expenditures.

In order to serve the needs of a diverse clientele, engage2Health specializes in health services and outcomes research and population management interventions. The e2H team integrates complex sources of health care data to provide customized solutions that promote quality and value in health care. The company is committed to the academic integrity of its programs and maintains a portfolio of peer-reviewed studies that adhere to rigorous scientific standards.

Job Description:

  • Under minimal supervision, the Associate Consultant will be responsible for performing qualitative and quantitative analysis on a wide array of issues across disciplines, projects, and functional areas.
  • Primary duties include managing the scope and operational aspects clients’ projects, creating project deliverables, synthesizing analytical data, writing reports, validating datasets, performing clinical research, and leading product development.

Key Responsibilities

  • Analyze employer health care data to identify key insights and translate them into actionable feedback
  • Brainstorm, construct, test, and modify a collection of business intelligence tools, including dynamic, web-based dashboards
  • Develop and produce health-related communications, including presentations, reports, and manuscripts for distribution to senior-level management officials and/or clients
  • Implement retrospective analyses through the design, collection, and statistical analysis of databases
  • Perform literature reviews and undertake secondary research initiatives, including the retrieval and analysis of data, competitive product pipeline information, etc.
  • Assist with the design, execution, analysis, and reporting of primary research and/or projects for global pharmaceutical/biotechnology clients

Qualifications

Skills

  • Demonstrated problem solving, analytical reasoning, and decision-making skills (required)
  • Strong multi-tasking and organizational abilities (required)
  • Dedicated willingness to meet crucial goals, objectives, and deadlines (required)
  • Excellent interpersonal, verbal, and written communication skills (required)
  • Reliable leadership abilities, accountability, and initiative (required)
  • Advanced level of Excel-based analytics (preferred)
  • Proficiency in SAS and/or STATA (preferred)

Qualifications

  • Bachelor’s degree (required), with focus on economics, statistics, engineering, public health, public policy, health sciences, natural sciences, or business (preferred)
  • Strong knowledge of and/or interest in one or more of the following areas: biostatistics, big data, epidemiology, analytic research methods and modeling, healthcare (required)
  • Up to three years of professional experience, preferably in consulting or the healthcare industry, including life sciences, healthcare providers, and managed care organizations (preferred)
  • Master’s degree in a scientific discipline, public health, business administration, or another relevant area (preferred)

Applications will be accepted through 04/22/15.

EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans

Click here to apply.

About Health Advocate
Marketing Department - Wellness Writer
open

Note: In order to be considered, all candidates must submit the following to: careers@HealthAdvocate.com

  • Cover letter
  • Resume
  • Salary requirements
  • Writing samples that relate to this job description

NO FREELANCE APPLICANTS PLEASE - This position is full-time and located in Health Advocate’s headquarters in Plymouth Meeting, PA.

Job Summary

Health Advocate, Inc., the nation’s leading healthcare advocacy and assistance company, is searching for an experienced Wellness Writer to write high-quality health and wellness content for a wide range of marketing materials. The writer will be responsible for researching, writing and editing collateral for both business-to-business and consumer audiences to promote and effectively communicate our wellness-focused products across a broad range of media. Hire will also be an experienced project manager and proofreader.

Essential Job Functions

Writing

  • Write concise, accurate, and consistently top-notch B2B and consumer copy for
    • Online health and wellness workshops and tutorials
    • Health and wellness articles, whitepapers, newsletters, tip sheets, blog posts, etc.
    • Brochures, flyers, direct mail materials, PowerPoint presentations, custom client pieces, etc.
  • Writing should be consistent with company’s tone, style, message and branding
  • Work collaboratively with members of the marketing team, including editorial, design and executive management
  • Handle high-volume workload within strict deadlines and production schedules
  • Support and manage multiple projects
  • Develop case studies based off of real member stories
  • Manage approval process between parties for certain projects
  • Additional duties and writing projects as assigned by manager

Proofing

  • Responsible for proofreading and marking changes to copy
  • Ensure documents contain required disclaimers, footnotes, legal copy, product codes, union bugs, etc.
  • Develop familiarity with logos, product names, legal language, and other content/product and corporate brand guidelines
  • Consult recognized reference books and style manuals to ensure consistency with rules of grammar, style, and usage
  • Fact-check research papers, articles, white papers, etc.

Requirements

  • BA in English or Journalism desired
  • Minimum of 3+ years of recent writing experience, preferably in marketing, health and wellness
  • Knowledge of healthcare, benefits, and insurance a plus
  • Advanced copywriting, editing and proofreading skills
  • Superb research skills
  • Excellent command of the English language, inclusive of speaking, writing, punctuation, grammar and spelling
  • Demonstrated track record in writing print and online publications for both business and consumer audiences
  • Ability to gather information from various internal and external sources and assimilate information into a variety of communication styles and tone from casual to more formal, and from educational to promotional
  • Ability to prioritize, successfully support and manage multiple projects and deadlines, and be flexible with shifting work priorities
  • Must have excellent organizational skills, communication skills (both verbal and written), and must be detail-oriented
  • Successful experience working with minimal supervision as well as part of a collaborative team
  • Proven skills in Microsoft Office products including Outlook, Excel, Word, and PowerPoint required
  • Working knowledge of AP Stylebook

Pay, Benefits, Work Schedule

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

In order to be considered, all candidates must submit the following to: careers@HealthAdvocate.com

  • Cover letter
  • Resume
  • Salary requirements
  • Writing samples

For more information about Health Advocate, visit www.healthadvocate.com

Click here to apply.

About Health Advocate
Recruiter
open

Responsibilities:

  • Recruiting, new hire processes, documentation and forms
  • Successful candidates should possess 2-3 years experience as a Recruiter and preferably an education in the field. This position reports to the Vice President Human Resources

Job Responsibilities:

  • Implements programs and procedures for sourcing, assessing, and employing individuals to fill approved open position for assigned area
  • Provide recruitment services for operations staff, including ad placement, review of all resumes, screening for appropriate candidates
  • Administers talent management efforts both focused on internal and external talent to meet current and future organizational needs
  • Advises and coaches hiring managers on recruitment strategies and processes
  • Responsible for tracking all applicants
  • Assists management with organizational team design, reviews and edits job descriptions

Qualifications:

  • 2-3 years experience as a Recruiter/HR Generalist
  • BS/BA in Human Resources or applicable work experience
  • Ability to handle confidential information
  • Ability to work in a fast paced environment
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Experience in People Soft and Taleo preferred
  • Experience with recruiting, hiring and new hire processes including benefits
  • Excellent organizational skills
  • Work independently, good follow up, knowledge of HR processes
  • Excellent verbal and written communication skills
  • Ability to work in a team based environment required

Applications will be accepted through 04/24/15.

EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans

Click here to apply.

About Health Advocate
R.N. - Personal Health Advocate
open

Come grow with Health Advocate, Inc.!

We are the nation?s leading health advocacy and assistance company. We are located in Plymouth Meeting, PA. Our Personal Health Advocates (PHA) are compassionate and dedicated professionals who understand the intricacies of the healthcare system and how to navigate through it. When a member contacts Health Advocate, she or he establishes a relationship with one of our PHAs who stays with the member through to the resolution of their problem. Our PHAs demonstrate a commitment to service excellence, have strong problem solving skills and support members as they seek healthcare services and interact with providers and insurers. Personal Health Advocates work in tandem with Medical Directors and with our team of administrative experts who handle claims, benefits, grievances and paperwork issues.

As a Personal Health Advocate, you will:

  • Coordinate healthcare related services
  • Assist members with coverage, benefits issues and identifying resources
  • Negotiate fees with healthcare providers
  • Identify and locate physicians, hospitals, wellness services, senior care and behavioral health services

Qualifications

  • Registered Professional Nurse with current state licensure
  • Minimum of 2 years working in healthcare with a background in case management or utilization management preferred
  • Excellent problem-solving skills
  • Excellent verbal and written communication skills in a customer service environment
  • Good time management, organization, research, analytical, negotiation and interpersonal skills
  • Proficiency with various software applications (Excel, Word) and familiarity with the web/Internet
  • Able to work independently, with a minimum of supervision
  • High work ethic, results-oriented, and a good, compassionate listener
  • Bilingual in Spanish/English a plus

More information can be found on our website at www.healthadvocate.com

Health Advocate offers a competitive benefits package including health and wellness benefits, 401K plan as well as opportunities for career growth and development.

Health Advocate is an equal opportunity employer Health Advocate shall own all of the rights and interests in the intellectual property and/or other work product developed by its associates on Health Advocate's behalf.

Click here to apply.

About Health Advocate
Sales
open

Position Overview

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

We are seeking sales professionals in the Philadelphia area. Responsibilities include new business sales to employers, unions, TPAs, brokers/consultants and other plan sponsors, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record.

This is not an entry level position. Previous sales experience in selling healthcare services and products in a Business to Business environment selling to Benefits and HR professionals is required.

Essential Job Functions

  • Use sales plan and initiatives to maintain and increase client/referral base
  • Develop relationships with referral in brokers, consultants, direct sales and lead generators to meet targeted financial and subscriber quotas
  • Develop and execute sales plan that is consistent with sales analysis
  • Responsible for achieving subscriber quota and revenue quotas through use of both existing and new referral sources
  • Accomplish a set of number of sales calls, cold calls, mailers and other activities to achieve sale success
  • Contact and follow through on all matters relating to the client relationship with Health Advocate

Requirements

  • Minimum of 3 years successful sales experience working with employee benefits and human resources departments and relationships with decision makers is a plus
  • Excellent verbal and written communication skills
  • Strong facilitation, presentation and negotiation skills
  • Previous success with cold calling in a new business development environment
  • Ability to meet aggressive revenue and profitability targets
  • Good time management, organization, sales and interpersonal skills
  • Able to work independently with a minimum supervision
  • High work ethic and results oriented
  • Dedication to teamwork
  • Willingness to travel
  • An uncompromising commitment to quality and a passion for health care advocacy
  • BA/BS College degree is required

Click here to apply.

About Health Advocate
Sales - San Francisco and Seattle
open

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

We are seeking sales professionals in San Francisco and Seattle. Responsibilities include new business sales to employers, unions, TPAs, brokers/consultants and other plan sponsors, regionally and nationally.

Successful candidates must be self-starters with excellent communication skills and have a proven track record.

This is not an entry level position. Previous sales experience in selling healthcare services and products in a Business to Business environment selling to Benefits and HR professionals is required.

Three to five years successful sales experience working with employee benefits and human resource departments and relationships with decision makers is a plus.

  • Use sales plan and initiatives to maintain and increase client/referral base
  • Develop relationships with referral in brokers, consultants, direct sales and lead generators to meet targeted financial and subscriber quotas.
  • Develop and execute sales plan that is consistent with sales analysis.
  • Responsible for achieving subscriber quota and revenue quotas through use of both existing and new referral sources
  • Accomplish a set number of sales calls, cold calls, mailers and other activities to achieve sale success.

Qualifications

  • Bachelor’s Degree or other applicable work experience
  • Excellent verbal and written communication skills
  • Strong facilitation, presentation and negotiation skills
  • Previous success with cold calling in a new business development environment
  • Ability to meet aggressive revenue and profitability targets
  • Good time management, organization, sales and interpersonal skills
  • Able to work independently with a minimum of supervision
  • High work ethic and results oriented
  • Minimum of 3 years relevant sales experience in health care products
  • Track record for generating new business and interacting with leadership teams
  • Dedication to teamwork
  • Willingness to travel
  • An uncompromising commitment to quality and a passion for health care advocacy

Click here to apply.

About Health Advocate
Sales - Vertical Market - Hospital
open

Position Overview:

At Health Advocate, we are committed to providing our clients with services and products that improve the health, well-being and productivity of their employees.

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

Health Advocate, the nation?s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

Health Advocate offers a competitive benefits package including health and wellness benefits, 401k plan as well as opportunities for career growth and development.

We are currently seeking a proven sales representative to the hospital vertical market. Responsibilities include new business sales to hospitals, regionally and nationally. Successful candidates must be self-starters with excellent communication skills and have a proven track record.

Requirements

  • Minimum of 3 years successful sales experience working with employee benefits and human resources departments and relationships with decision makers is a plus
  • Excellent verbal and written communication skills
  • Strong facilitation, presentation and negotiation skills
  • Previous success with cold calling in a new business development environment
  • Ability to meet aggressive revenue and profitability targets
  • Good time management, organization, sales and interpersonal skills
  • Able to work independently with a minimum supervision
  • High work ethic and results oriented
  • Dedication to teamwork
  • Willingness to travel
  • An uncompromising commitment to quality and a passion for health care advocacy
  • BA/BS College degree is required

NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Click here to apply.

About Health Advocate
SAS Programmer/Analyst
closed

Company: Engage2Health, a Health Advocate Company

Location: Westlake Village, CA

Company Description:

Health Advocate, Inc., the nation?s leading healthcare advocacy and assistance company, offers a range of personalized services to help employees and their families navigate the complex health and insurance systems and helps employers improve health care outcomes and reduce medical expenditures. The company serves more than 9,000 clients and nearly 24 million people across the country.

In order to continue to serve the needs of our clients, we are strengthening our focus on health services and outcomes research and population management interventions. We will integrate complex sources of health care data to provide customized solutions that promote quality and value in health care. We are committed to the academic integrity of our programs and will be designing and publishing peer-reviewed studies that will adhere to rigorous scientific and academic standards.

The Position:

Under limited supervision, the SAS Programmer/Analyst will use advanced SAS skills to manipulate, analyze and report on complex health care data from a variety of different sources, including administrative claims, encounters, lab, biometric screenings, HRA, etc. Provide analytical supports and solutions to business decision making and product development initiatives.

Key Responsibilities:

  • Validate and analyze large claims datasets from a variety of health plans and clients
  • Generate baseline utilization/chronic condition and risk stratification reports
  • Code programs that will create an online Health Information Dashboard
  • Ad-hoc investigative analysis and report creation as needed
  • Excellent team player with high level of personal initiative
  • Ability to handle multiple tasks and changing priorities

Qualifications, Training, Education and Experience:

  • Master?s degree or equivalent experience in Statistics, Biostatistics, Public Health, Mathematics, Computer Science, or related fields
  • Possess extensive knowledge of developing, modifying and maintaining SAS program suites
  • Significant experience working with large databases (e.g., over 5 million records), data warehousing, and knowledge of SAS MACRO and other advanced techniques is required
  • Understanding of relational data base structure and experience working with complex data systems
  • Proven strong analytical and problem solving skills
  • Experience with healthcare related data and research preferred
  • Certified Base and/or Advanced SAS programmer preferred
  • Three or more years of experience with advanced/complex SAS programming and application development
  • Strong knowledge of MS Office products such as Excel, Access, etc. and VBA
  • Experience with different database systems such as MS SQL Server, Oracle, DB2, etc. preferred

Compensation:

Includes a competitive base salary, incentives and a full employee benefits package

To Apply: Send PDF resume via email to Shelby Bowman at shelby@healthadvocate.com

About Health Advocate
Senior Graphic Designer
open

Position Overview

Dynamic, fast moving, fun in-house design team is in search of a creative and well-organized Senior Graphic Designer.

The ideal candidate will be a hands-on designer, able to create compelling communications, working within the company?s brand identity. Create clear, clean, ?noise-free,? and strong designs. Create finished work, valuing design consistency. Discuss and share work with all team members, demonstrate the ability to quickly comprehend visual design requirements, and to clearly explain the reasoning behind proposed design solutions. Will work with the Creative team and management within a very open and collaborative work environment to produce designs that will directly contribute to the brands continued growth and success.

Candidates who possess a strong ability to organize information impactfully are preferred.

Essential Job Functions

  • Ability to work well in a team environment and under pressure of tight deadlines
  • Demonstrated ability to work on multiple projects simultaneously
  • Be familiar with evaluating complex visual design trade-offs
  • Conceptualize and create full campaigns from brief to implementation
  • Can identify and recommend the appropriate communication solutions
  • Conceptualize and execute solutions for print, Web, email, and multi-media
  • Can present solutions to all levels of management
  • Assist the Art Director in leading the creative process for various campaigns

Requirements

  • 5-8 years experience in a fast paced in-house environment
  • Proven expertise in brand and identity development
  • Extensive knowledge of PC platforms
  • Proven expertise in Adobe CS4 Software Suite (InDesign, Photoshop, Illustrator, Acrobat, and Dreamweaver) and MS Office (including Word and PowerPoint)
  • Demonstrated ability working in Dreamweaver and with basic HTML/CSS authoring
  • Experience preparing files for offset and four-color presses exacting to industry standards
  • Must be attentive to detail and able to follow up quickly on marketing requests
  • Excellent communication and organizational skills. Must be able to explain design concepts and methodology
  • Able to work with minimal supervision, in a sometimes rapidly changing environment
  • Must have a portfolio demonstrating a strong understanding of typography and layout for print, web and multimedia

Click here to apply.

About Health Advocate
Senior Health Outcomes Researcher
closed

Company: Engage2Health, a Health Advocate Company

Location: Westlake Village, CA

Company Description:

Health Advocate, Inc., the nation?s leading independent healthcare advocacy and assistance company, serves 40 million Americans nationwide through its more than 8,500 client relationships. Engage2Health (e2H), a division of Health Advocate, specializes in health informatics and data-driven interventions with many years of combined clinical, quantitative and analytic expertise. E2H conducts health services and outcomes research within the private sector. Our research and development staff is made up of a group of highly motivated and innovative specialists with advanced degrees in medicine, health services research, epidemiology, mathematics and statistics. The team and this position will be based in Westlake Village, California, not far from Los Angeles.

Job Description:

The Senior Health Outcomes Researcher works with large claims databases, will conduct health outcomes research, develop predictive models and perform statistical analysis. Assists in developing outcomes research plans and outlines the strategic approach for generating required evidence and research outputs. The individual will participate in day-to-day operations, business development and client interactions.

Key Responsibilities:

  • Implement retrospective analyses through the design, collection and statistical analysis (in SAS) of databases.
  • Develop health economic models to perform cost-effectiveness and budget impact analyses.
  • Conduct primary research to evaluate adherence to evidence based medicine, including health economic endpoints and inform strategic recommendations
  • Develop health related communications, including dossiers, abstracts, manuscripts, posters, etc.
  • Conduct advanced health outcomes analysis using claims data, eligibility files and other ancillary data such as lab and pharmacy data
  • Conduct predictive modeling to identify populations at risk
  • Conduct sophisticated regression models and interprets results
  • Actively manage and lead client interactions regarding our informatics services
  • Provide research direction for the company and promote e2H externally through activities and presentations

Qualifications, Training and Experience:

  • Strong interest in and knowledge of biostatistics, research methods, epidemiology, modeling, and/or healthcare/pharmaceutical industry
  • Ph.D., in Statistics; Health Economics; Health Services Research, etc., with 2-3 years of experience is highly desirable
  • Master?s degree in Health Economics and outcomes Research (HEOR) related field and 4-5 years of experience conducting HEOR research (Related field include: Economics, Psychometrics, Health Policy and Outcomes Research).

Preferred:

  • Demonstrated problem solving, analytical reasoning, and decision-making skills
  • Strong multi-tasking and organizational abilities
  • Sense of urgency necessary to meet goals, objectives, and deadlines
  • Exercise independent judgment
  • Ability to multi-task, prioritize and manage complex projects and timelines in a matrix team environment
  • Ability to lead and coach others
  • Excellent interpersonal, verbal, and written communications skills
  • Demonstrated leadership abilities, accountability, and initiative
  • Proficiency in Microsoft Office (PowerPoint, Excel, Word)
  • Proficiency in SAS and/or STATA highly preferred

Compensation:

Includes a competitive base salary, incentives and a full employee benefits package.

Contact: Shelby Bowman

Email: shelby@healthadvocate.com

About Health Advocate
Supervisor of Service Operations
open

Position Overview

If you're an experienced professional seeking a position with a dynamic, rapidly growing company that provides a highly personalized and caring service, you've come to the right place.

Health Advocate, the nation?s leading healthcare advocacy and assistance company, serves millions of members through our extensive client relationships with employers and other plan sponsors. We help members throughout the country deal with issues they encounter while accessing the healthcare and insurance systems. The company, headquartered in suburban Philadelphia with field sales offices around the country, offers a broad spectrum of cost-effective advocacy and assistance solutions, enabling employers of all sizes, employees and their families to more easily navigate the complexities of the healthcare world.

The appropriate candidate would be responsible for managing workflow of all incoming calls. It includes developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance.

Results & Responsibilities

  • Responsible for the administrative functions and supervision of the Triage/Intake unit. This includes backlog and quality management for a small team of Customer Care Associates.
  • Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with Health Advocate?s policies and procedures.
  • Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution.
  • Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
  • Coach, mentor, and evaluate the performance of an assigned team.
  • Assist in the selection, counseling, and discipline of all staff on the team.
  • Provide oversight and direction to staff for assigned cases.
  • Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
  • Provide benefit and claims consultation and support when appropriate to all internal departments.
  • Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Director of Operations.
  • Escalate cases through the appropriate channels in accordance with Health Advocate?s policies and procedures

Desired Skills and Experience

  • Bachelor's Degree or applicable work experience.
  • Management or supervisory experience in a Call Center setting (benefits and/or claims processing supervisory experience a plus).
  • Strong leadership skills and the ability to build effective teams.
  • Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
  • Assertive, self-confident, and resilient.
  • Basic computer skills.
  • Ability to search and identify resources through the internet.
  • Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
  • Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.

Click here to apply.

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